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Security Systems in Wilmington
December 17, 2021

What Are The Next Steps After Your Home Security Alarms Go Off In Wilmington?

A security system is designed to defend your property. But what occurs when your home security alarms go off in Wilmington? What should you do to be certain you and your loved ones are taken care of?

The most important first step is to remain calm. You should understand that your 24/7 monitoring experts have you covered. Then follow these steps to be ready for any urgent situation.

Our 24-Hour Specialists Are There For You

A 24-7 monitoring specialist is instantly notified whenever your Wilmington home security alarms go off. When a monitoring professional is notified, they will contact you without delay to determine what caused the alarm. Your system can trip for several different reasons, including:

  • Burglary

  • Fire

  • Flooding

  • Alarm tripped by accident

In situations when the alarm was tripped accidentally—like not recalling that your entry-point sensors are armed when you unlock a door— a monitoring specialist will reach out to figure out if help is needed. Provide your proper code, and they'll turn off the alarm.

If you have an urgent situation, your representative will summon your local emergency services, including law enforcement, firefighters, and medical professionals, to your property. They also have the ability to serve as a contact point when nobody is home. Your dedicated monitoring staff also can apprise emergency services on which entry sensor was triggered, increasing their preparedness for what might be a hazardous environment. Your monitoring professional will maintain a connection with you to assist in keeping you calm and instruct you on what to do next.

Recommended Steps if Your Alarm Goes Off In Wilmington

Getting roused from bed in the wee hours of the morning to an alarm echoing through your house is incredibly scary—especially if you don’t know why it’s occurring. The most beneficial thing to do is remain calm and follow these steps:

  • In the first place, find a safe location. Collect all members of your family including pets in an expeditious manner and relocate to a shielded space within your residence or depart the home if needed. It's a common tendency to want to face the situation by yourself, but this is not the best course of action. As an alternative, put a priority on keeping you and your loved ones protected and letting the authorities resolve the problem.

  • As a second step, utilize your home security app to keep in communication with your monitoring team. They'll dispatch responders who will be in transit to your property in a matter of moments.

  • Finally, keep in constant communication with your monitoring specialists and first responders. You have the ability to be patched through, so all parties are speaking on the same line. Or, if it’s not possible to get a direct call to authorities, you’re still able to obtain notifications through text messages. Even if it’s only a false alarm, it's wise to keep adequately communicating to all parties so you will be ready should a legitimate crisis occur.

Be Prepared For Any Emergency in Wilmington with Secure24 Alarm Systems

From false alarms to actual emergencies, Secure24 Alarm Systems takes pride in ensuring you and your family are well defended. With 24-hour monitoring, smart locks, and a range of sensors, your home will remain the safe haven you intended it to be. Customize the perfect home security package by submitting the following form or call (910) 263-6334 to take the first step toward a secure property.